This guide describes how to set up Google SSO for the Regal Voice app, and what the login experience will be for your agents.
You must have a Google org to use this feature.
Step 1: Email [email protected] to enable Google SSO. In your message, provide the email domain of your agents' emails.
Google SSO instead of a password
Once Google SSO is enabled for your Regal Voice account, all users of your organization will only be allowed to Login with Google. They will not be able to login with a password.
Google SSO does not work with Aliases
In order to enable your agents to login with Google, they must login with their actual Google emails, not email Aliases.
Step 2: Within 24 hours, you will receive confirmation from [email protected] that Google SSO has been enabled. To avoid disruption, we will turn on Google SSO in the early morning hours, while your agents are most likely to be offline.
Once Google SSO has been enabled, when users from your organization visit app.regalvoice.com, they will see the below screen.
They will then be presented with a Sign in with Google button.
Next, they'll be prompted to choose the account to login with. They should choose their work email.
And they will be logged into the app.
If you or your agents have any issues logging in after enabling Google SSO, email [email protected]
Updated about 2 months ago