Balto

Balto allows you to create Smart Checklists for your agents to ensure they follow your best practices and coaching.

• The Smart Checklist shows agents key talking points
• Dynamic Prompts show agents phrases and questions when they need them most
• Notifications discourage bad habits
• Live Chat lets agents chat with managers to get immediate guidance for critical calls

Balto checklists work on top of the Regal Agent Desktop.

Balto contracts and charges a separate fee from Regal, and you pay them directly. Once you've contracted with Balto, reach out to [email protected] in order to turn on the Balto integration for your Regal account.

The way the Balto integration knows when to display each checklist for a new call is based on Regal's Reporting event webhooks. The median latency is 2 seconds for a Balto checklist to appear when a call starts ringing, but if you need better responsiveness just let us know.