Email Reports

Receive Regal Voice performance dashboards straight to your inbox

This guide describes the email reports Regal Voice provides and how to sign up.

Sign Up for Email Reports

Email [email protected] to let us know which of the standard reports you'd like to receive and the email distribution list.

Standard Reports

Regal Voice makes the following standard reports available over email:

Report

Description

Cadence

Daily Tasks Created CSV

A record for every task created in the last 24 hours

Sent daily at 11pm ET

Daily Completed Tasks CSV

A record for every task dispositioned by an agent in the last 24 hours

Sent daily at 11pm ET

Daily Created Messages

A record for every message sent in the last 24 hours, including customer messages received, agent messages sent and automated messages sent

Sent daily at 11pm ET

Daily Tasks Dashboard

Displays task-related data for that day and the last 28 days. See sample.

Sent daily at 11pm ET

Weekly Tasks Dashboard

Displays task-related data for by week for the last 8 weeks. See sample

Send weekly on Monday at 7am ET (for the previous week)

Monthly Tasks Dashboard

Displays task-related data by month for the last 6 months

Send month on the 2nd of the (for the previous month) at 7am ET

Daily SMS Campaigns Dashboard

Displays last 7 days of SMS campaigns' performance (messages sent, response rate, conversion rate etc. by day and campaign). See sample

Send daily at 7am ET (for the previous day)


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