Plan your implementation

Get data in and out of Regal Voice in as little as 5 min

You can implement Regal Voice in a few different ways to ensure it fits with the rest of your tech stack seamlessly. Most of the options require no engineering effort on your end.

A complete Regal Voice "integration" includes:

  • DATA-IN: Sending Regal Voice your contacts and event data
  • DATA-OUT: Receiving Regal Voice event and reporting data back

DATA-IN: Sending Data to Regal Voice

  • Already collect data with a CDP, CRM or ESP? All of those are great sources of customer profile and event data to send to Regal Voice, and none require you to do engineering work.
  • Need to start tracking the right data? You can start by adding Regal Voice's site tag to your Google Tag manager or call the Regal Voice API directly.

Already collect data with a CDP, CRM or ESP?

Customer Data Platform (CDP)

If you already use a CDP, like Segment, you can get up and running with Regal Voice in seconds. Supported CDPs include.

CRM

If you already send events and customer profile data to a CRM like Salesforce or Hubspot, you can easily send that data to Regal Voice. Note, however, that if those CRMs are only updated e.g., once per hour or day, then the data that gets into Regal Voice will also only be as fresh as the data in your CRM.

ESP

If you've already invested a lot in getting rich customer profile and event data into your ESP, many ESPs like Iterable and Braze allow you to setup workflows and webhook data out to a 3rd party like Regal Voice. These can be a quick and easy source for getting your customer profile and event data into Regal Voice.

Need to start tracking the right data?

If the customer and event data you would like to send to Regal Voice does not already exist in your CDP, CRM or ESP, you can use one or both of the below approaches to integrate with Regal Voice.

  • Site tag: Integrate Regal Voice directly into your website by inserting the Regal Voice tag in your Google tag manager or any other tag manager you work with. This is the easiest integration path to get started and requires no engineering on your end.

📘

Opt-In Forms

An additional benefit of the Regal Voice tag is that it can be used to trigger and render compliant opt-in forms on your site so that you don’t have to build those yourself.
Email [email protected] for the Regal Voice Tag and Installation Guide.
Segment destination: If you have a Segment account, you can add the Regal Voice Destination to send us both front-end (website and app) events and server-side events.

  • Direct API Integration: If you prefer, you can send user events by having your engineering team call the Regal Voice API directly. This is typically the best solution for home-grown CRMs. While this method requires engineering effort, most companies have successfully implemented the Regal Voice API in less than a week as there is only a single endpoint to integrate with.

DATA-IN: Summary

Integration Method

Requires Engineering on Your End?

Time to Implement

Regal Voice Site Tag

No

< 5min

Segment

No

< 5min

mParticle

No

< 5 min

SimonData

No

< 1 day

Klaviyo

No

< 1 hour

Braze

No

< 1 day

Iterable

No

< 1 day

Customer.io

No

< 1 day

Zapier

No

< 1 day

Kustomer

No

< 1 day

Salesforce

Yes

< 1 week

Hubspot

Yes

< 1 week

Regal Voice API

Yes

< 1 week

DATA-OUT: Receiving Data Back from Regal Voice

Regal Voice supports two ways for you to receive data back from the platform. They are not mutually exclusive (you can receive both real-time event data and canned reports):

1. Real-time event data. Regal Voice publishes event data back in real-time to several destinations:

  • Segment
  • Kustomer. Does not support all events.
  • Reporting Webhooks (to an endpoint of your choosing)

2. Canned reporting data. You can sign up for a select set of canned reports and receive that data through email dashboards or CSVs, or through a CSV directly to an Amazon S3 bucket.


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